Billing Information
Applying for new service:
New utility service requires completion and execution of a Service Contract with the utility.
You are required to have a valid service address. If you do not have a current 911 address for the property to be served, please contact the Bell County Courthouse to be assigned an official 911 address. Renters will need to know the name under which water utility services were billed for the tenant immediately preceding them in the rental property and the name and telephone number of the landlord. A valid Rent Receipt or Lease Agreement from the landlord must also be provided.
The person who will be living at the service address and in whose name utility services are to be billed is required to come into the office during regular business hours with an official state-issued picture ID. Service cannot be obtained by phone, fax or online.
The non-refundable service fee, meter set inspection fee, and tap fee, if any, and all monies due and owing by the applicant from previous service must be paid in full before service can be initiated.
New services require a valid Kentucky State Plumbing Permit in accordance with KRS 318.165. This requirement cannot be waived.
Service line must be a minimum of ¾” with a pressure rating of at least 250psi. Service lines must be at least 30” deep. The customer must install a shut off valve located directly behind and outside the meter box and one inside the foundation of the structure to be served. No cross connections will be allowed (meaning wells, cisterns, springs, or other sources of water cannot be hooked into the same lines as served by the utility).
Backflow prevention devices may be required by the utility to be installed at customer expense.
Pressure regulators may be required to maintain a reduced operating pressure inside the structure to be served and, if required, are at customer expense.
Utility personnel must inspect service line installation prior to ditches being filled and prior to service being initiated. If lines are covered prior to utility inspection, service will be denied until the line is uncovered, at customer expense, and utility inspection performed. Inspection will not be made until a service inspection fee is paid in full.
Bills and notices relating to business of the utility will be mailed to the address that is listed on the Service Contract unless changed by the customer with proper ID. The customer shall not be excused from payment of any bill, not the performance required by any notice, because of failure to receive the bill or notice.
The utility will bill each customer on a monthly basis according to the utility’s approved schedule of rates, fees and charges and all charged due under the City of Pineville’s ordinances for solid waste collection within the City limits. Bills will show each charge separately along with billed usage.
Late Payments:
Any amount outstanding after the due date is subject to a penalty of ten percent (10%) of the outstanding balance. Accounts remaining unpaid after the late payment due date are subject to disconnection without further notice. The utility does not send out disconnection notices. If the late payment due date falls on a Saturday, Sunday, or holiday that the utility observes, the date of the next business day will become the due date. Accounts cannot be held to avoid disconnection.
Service Disconnection:
If payment is not received in full by the late payment due date, service will be disconnected. In order for service to be restored, the outstanding amount plus reconnection fee, must be paid in full. This includes any payment agreements that may be in effect at the time. Reconnections are performed in the order that they are received as time permits and may not occur on the same day as the disconnection.
Returned Checks/ACH Returns:
When a check or ACH payment is returned to the utility by the customer’s bank, a returned check fee is applied to the customer’s account. The utility will attempt to contact the customer using contact information on file. Returned check and ACH payment accounts are subject to disconnection. The utility reserves the right to refuse check and ACH payments on returned payment accounts.
Questions regarding billing should be directed to the Pineville Utility Commission, 151 N Pine Street, PO Box 277, Pineville, Kentucky, 40977 or by calling our office at 606-337-6611 during regular business hours.
